Dispatch, Return and Precautionary Policy 

1. Modification or Cancellations to Order : An order once placed cannot be modified. An order can be cancelled if the product is yet to be shipped. After it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to us. In such cases, the order value will be refunded after deducting the courier charges and payment gateway charges as applicable. 

2. Products once sold cannot be returned or exchanged except in cases where goods are damaged during shipping and not in usable condition or lost in transit or wrong product delivered. In these cases only we will replace with new product at the earliest. 

3. Any damage to the shipment should be brought to our notice immediately with photo proofs to enable us to take it up with the courier company.  

4. Products will be shipped at the earliest based on the stock availability. As the products are handmade they take time and are dependent on climate/environment conditions for fully curing and setting purpose.

5. Our products are made using natural, organic and safe ingredients. Buyers are however advised to do a patch test before they use the product. In case of irritation or any adverse reaction, they should discontinue use of the products immediately. Our products are made from natural oils, extracts and herbs. Their potency is not as fully regulated as those of chemical infused commercial products. Ones susceptibility to allergic reactions is also dependent on relative skin sensitivity and existing health conditions. We once again recommend a patch test is done and if the product is not suitable to your hair or skin conditions, to discontinue the usage of the product immediately. 

6. Our company accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products. It is for the buyer himself/herself to determine the suitability of the product for their usage and our company will not be responsible in any manner whatsoever. 

7. The information presented on the product/website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional. 

8. All queries are generally replied within 24 hours and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier company / other agencies is to be done.  

9. All disputes are subject to Hyderabad jurisdiction only. 

 

 

 

Dispatch, Return and Precautionary Policy 

1. Modification or Cancellations to Order : An order once placed cannot be modified. An order can be cancelled if the product is yet to be shipped. After it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to us. In such cases, the order value will be refunded after deducting the courier charges and payment gateway charges as applicable. 

2. Products once sold cannot be returned or exchanged except in cases where goods are damaged during shipping and not in usable condition or lost in transit or wrong product delivered. In these cases only we will replace with new product at the earliest. 

3. Any damage to the shipment should be brought to our notice immediately with photo proofs to enable us to take it up with the courier company.  

4. Products will be shipped at the earliest based on the stock availability. As the products are handmade they take time and are dependent on climate/environment conditions for fully curing and setting purpose.

5. Our products are made using natural, organic and safe ingredients. Buyers are however advised to do a patch test before they use the product. In case of irritation or any adverse reaction, they should discontinue use of the products immediately. Our products are made from natural oils, extracts and herbs. Their potency is not as fully regulated as those of chemical infused commercial products. Ones susceptibility to allergic reactions is also dependent on relative skin sensitivity and existing health conditions. We once again recommend a patch test is done and if the product is not suitable to your hair or skin conditions, to discontinue the usage of the product immediately. 

6. Our company accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products. It is for the buyer himself/herself to determine the suitability of the product for their usage and our company will not be responsible in any manner whatsoever. 

7. The information presented on the product/website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional. 

8. All queries are generally replied within 24 hours and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier company / other agencies is to be done.  

9. All disputes are subject to Hyderabad jurisdiction only.